1. Where do you ship?
We currently ship to all 50 states within the United States only. International shipping is not available at this time.

2. How long does shipping take?
Processing takes 1–3 business days, and standard delivery typically arrives in 5–9 business days. Personalized items may require extra time.

3. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $100 USD. Orders under $100 will include a flat-rate shipping fee calculated at checkout.

4. Can I track my order?
Absolutely. Once your order ships, you’ll receive a confirmation email with a tracking number. You can track it anytime via chinest.shop/track.

5. Do you accept returns?
Yes, we accept returns within 14 days of delivery on non-personalized items in original condition. Read our Refund Policy for full details.

6. What if my item arrives damaged?
If your jewelry arrives damaged or defective, please email [email protected] within 7 days of delivery with your order number and photos. We’ll make it right.

7. Can I cancel or change my order?
We process orders quickly, but contact us as soon as possible at [email protected]. If your order hasn’t shipped yet, we’ll try our best to help.

8. Do you make custom or personalized jewelry?
Yes! Some of our products allow personalization such as names or initials. Details will be listed on the product page.

9. What materials do you use?
Our jewelry is crafted with high-quality materials and gold-plated or silver-plated finishes. Each product description will include material details.

10. Is my information safe?
Yes – your privacy is important to us. We use secure checkout and do not share your information. See our Privacy Policy for more.