1. Returns & Refund Eligibility
You may request a return or refund within 30 days of receiving your item.

To be eligible for a refund, your item must be:

Unused and in the same condition that you received it

In its original packaging

Accompanied by proof of purchase (e.g., order number, receipt)

Note: Personalized or custom-made jewelry is non-refundable unless it arrives damaged or defective.

2. Damaged or Defective Items
Please inspect your item upon arrival. If it is damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with:

Clear photos of the issue

Your order number

A brief description of the problem

We will either offer a replacement or a full refund.

3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable (unless the error was ours).

4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected].

5. How to Start a Return
To begin the return process, email us at [email protected] with your order details and reason for return. Our customer support will assist you with the next steps.